Privacy Policy
1. Introduction
Effective Date: November 2025
This Privacy Policy describes how CJ Moving Services LLC ("we," "our," or "us"), a licensed moving company, collects, uses, stores, and protects the personal information of users and customers interacting with our website, online booking tools (like Smart Moving), and services.
We are committed to protecting your privacy and handling your data transparently and securely. By using our website or providing us with your information, you agree to the terms of this Privacy Policy. This policy should be read alongside our Terms & Conditions.
Business Name: CJ Moving Services LLC
USDOT License: #3477035
Address: 2212 S Miami Blvd, Durham, NC 27703
2. Information We Collect
We collect information primarily to fulfill your requests for quotes, book services, and improve our operations. This data falls into two main categories: Information You Provide Directly and Information Collected Automatically.
2.1. Information You Provide Directly
This information is collected when you interact with us through forms, phone calls, or emails:
Identification & Contact Data: Name, phone number, email address, current address (pick-up), and future address (delivery). This is essential for communication and service delivery.
Service & Quote Data (Smart Moving System): Details about your move, including inventory lists, approximate weight or volume, required service date, access conditions (stairs, elevators, parking), and special instructions (e.g., fragile items, disassembly needs).
Financial Data: When you make a deposit or payment, we collect billing name, billing address, and payment card details. Note: Payment card information is processed securely by third-party payment processors (e.g., Stripe) and is not stored on our servers.
Employment Data (Recruitment Forms): Information provided for job applications, including resume, work history, references, and contact details.
2.2. Information Collected Automatically (Web/Digital Data)
When you visit our website, certain technical information is collected automatically:
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and personalize your experience. These are detailed in Section 5.
Log Data: Includes your IP address, browser type, operating system, pages viewed, time spent on the site, and referring URLs. This data helps diagnose server problems and analyze trends.
Analytics Data: We use tools like Google Analytics to measure website traffic, user demographics, and general site usage patterns. This data is aggregated and anonymized where possible.
3. How We Use Your Information
We use the collected information for specific, legitimate business purposes:
3.1. Service Fulfillment and Transactional Use
Providing Quotes & Booking: To generate accurate, binding or non-binding estimates and to confirm your move date using the service data you provided.
Communication: To communicate with you regarding your service status, confirm appointments, send invoices, and respond to your inquiries.
Service Delivery: To dispatch our moving crew, plan logistics (routing, vehicle capacity), and ensure the successful, safe delivery of your belongings to the destination address.
3.2. Marketing and Business Improvement
Marketing Communication: To send promotional emails or newsletters about our services, special offers, or moving tips. You always have the option to opt-out of these communications (see Section 6).
Service Improvement: To analyze website traffic, customer feedback, and service data to enhance our operational efficiency and improve the quality of our moving services.
Legal & Compliance: To comply with legal obligations, enforce our Terms & Conditions, and protect our rights, privacy, safety, and property, as well as yours and others'.
4. How Your Information is Stored and Protected
We employ robust physical, electronic, and procedural safeguards to protect your personal data from unauthorized access, loss, misuse, or alteration.
Data Storage: Customer data is stored on secure, encrypted servers, typically within the United States. Only essential personnel (dispatch, management, and billing) have access to customer data necessary to perform their job functions.
Payment Security: As noted, financial transactions are handled by PCI-compliant third-party payment processors using SSL encryption. We do not store sensitive credit card information on our internal servers.
Employee Training: Our employees are trained on the importance of data confidentiality and security protocols.
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. Typically, we retain service records and billing data for seven years for tax and insurance purposes.
5. Cookies and Tracking Technologies
Cookies are small data files stored on your device when you visit a website. We use the following types:
Essential Cookies: Required for the basic functionality of the website and the Smart Moving booking system (e.g., remembering your quote details during a session).
Performance and Analytics Cookies: Used to track how visitors use our site, which helps us understand traffic patterns and improve the user experience.
Marketing/Advertising Cookies: Used to deliver relevant advertisements to you after you leave our site.
Your Choices: Most web browsers are set to accept cookies by default. You can adjust your browser settings to reject cookies or alert you when they are being sent. However, rejecting essential cookies may prevent you from using our online quote system.
6. Your Rights and Opt-Out Methods
We respect your right to control your personal data. Depending on your location (e.g., residents covered by CCPA or GDPR principles), you may have the following rights:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Correction: You have the right to request that any incomplete or inaccurate data we hold about you is corrected.
Right to Deletion (Right to be Forgotten): You may request that we delete your personal data when there is no compelling reason for us to continue processing it, subject to legal retention requirements.
Right to Opt-Out of Marketing: You can choose to opt-out of receiving marketing or promotional emails from us at any time by following the "unsubscribe" link located at the bottom of the emails. Opting out of marketing does not prevent us from sending transactional or service-related communications.
Right to Refuse Sale of Data: CJ Moving Services LLC does not sell your personal information to third parties for monetary consideration.
7. Third-Party Sharing and Disclosure
We do not sell or rent your personal information. We only share your data with third parties in the following limited circumstances:
Service Providers: We use trusted third-party vendors (e.g., payment processors, CRM software, analytics providers) necessary to operate our business and fulfill our service commitments to you. These partners are required to protect your information.
Logistics & Crew: We share necessary pick-up and drop-off addresses, contact names, and inventory details with the dispatched moving crew to perform the service.
Legal Compliance: We may disclose your information if required by law, subpoena, or government request, or to enforce our Terms & Conditions and protect the safety and rights of CJ Moving Services LLC.
8. Updates to This Privacy Policy
CJ Moving Services LLC reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. When we make changes, the Effective Date at the top of the policy will be revised. We encourage you to review this page periodically for the latest information on our privacy practices.
9. Contact Information for Privacy Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy, the data we hold about you, or to exercise your opt-out rights, please contact us directly:
Attention: Data Privacy Officer
CJ Moving Services LLC
Address: 2212 S Miami Blvd, Durham, NC 27703
Phone: (919) 475-3248
Email: info@cjmovingservicesllc.com